We take your privacy seriously. This Privacy Policy explains how we handle your personal data when you use our website www.rafawater.com/ (regardless of where you use it) and when you communicate with us by email, phone or otherwise.
It also tells you about your privacy rights and how you are protected by the law.
This policy is divided into the following sections:
Important information and who we are
Purpose of this Privacy Policy
This Privacy Policy aims to provide you with information about how we collect and process your personal data through your use of this website, including any data you may provide when you make an online enquiry, request business water price comparison information or communicate with us by email, telephone or other means.
Our site is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this Privacy Policy together with any other privacy notice/policy we may provide on special occasions when we collect or process personal data about you so that you are fully aware of how and why we use your data. This Privacy Policy supplements other notices/policies and is not intended to override them.
Who we are
This website is provided by Rafa Water ('we', 'us' or 'our'). We are a company registered in the Kingdom of Saudi Arabia. Our registered office is in Jeddah - Industrial Area (2) - Kingdom of Saudi Arabia - Chamber of Commerce No. 161269.
Personal data we collect about you
Personal data is any information that relates to an identified or identifiable individual.
The personal data we collect, use, store and transfer about you will depend on how you interact with us and our website. It may include:
- Your name, address, and contact information, including email address and phone number.
- Any information, feedback or other matters you may provide to us by telephone, email, postal mail, social media or through the Site.
- Such as if you submit an online inquiry, request water price comparison information or complete a survey conducted by us.
- Information about how you use our website; and
- Marketing and Communications Information includes your preferences in receiving marketing from us and other third parties, your communication preferences and information about how you interact with such communications.
- If you do not provide personal data that we request and it is marked as 'required' at the point of collection, it may mean that we may not be able to provide the relevant service/assistance.
We may aggregate data about how you use our website to calculate the percentage of users accessing a particular feature. However, if we combine or connect aggregate data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.
How we collect your personal data
Depending on the circumstances, we use different methods to collect personal data from and about you including:
Directly from you. You may give us your personal data by filling in forms on our website or by contacting us by email, phone or other means.
Use of automated technologies or interactions. As you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data using cookies and other similar technologies. Please refer to our Cookie Policy for more details.
How and why we use your personal data
Under data protection law, we can only use your personal data if we have a valid reason, for example;
- When you give your consent;
- to comply with our legal and regulatory obligations;
- to perform a contract with you or take steps at your request before entering into a contract, or
- In our legitimate interest or the interest of a third party.
Cookies and other tracking technologies
Cookies are small text files that are placed on your device (e.g. computer, smartphone or other electronic device) when you use our website. We use cookies and similar technologies on our website. These help us to provide you with a good experience when you browse our website and also allow us to improve our website.
How long will your personal data be kept?
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including;
- Respond to any questions, complaints or requests made by you or on your behalf;
- provide any service or information you have requested;
- Show that we have treated you fairly; and
- Maintain records required by law to comply with our legal obligations.
We will not retain your data for longer than is necessary for the purposes of this notice. Different retention periods apply to different types of personal data.
How to contact us
You may contact us by post, email or telephone if you have any questions about this Privacy Policy or the information we hold about you, or to exercise a right under data protection law or to make a complaint.
- Our contact details are given below:
- Email Address: [email protected]
- Postal address: Jeddah - Industrial Area (2) - Kingdom of Saudi Arabia - Chamber of Commerce No. 161269
- WhatsApp number: 055 307 7723.